Pokémon GO Fest 2024: Madrid will take place in Parque Juan Carlos I.

The park’s address is Parque Juan Carlos I, Barajas, 28042 Madrid, Spain.

There are two entrances to Parque Juan Carlos I: The North Entrance and the South Entrance. Upon arrival, please go directly to your assigned entrance. After entering the park via your assigned entrance, you are free to explore all event areas.

Your entrance is in the confirmation email you received upon purchasing your event ticket and is listed on your in-game ticket.

There are several public transport options available. Please be aware that your route may differ based on your assigned entrance. Check https://www.metromadrid.es/en to find the most convenient travel option for you.

Tickets are available to purchase here.

Please note that event gameplay is not available globally. Pokémon GO Fest 2024: Madrid ticket holders must attend in person to experience this specific event’s gameplay.

The Park Experience is limited to just Parque Juan Carlos I, while the City Experience will occur throughout Greater Madrid.

Yes, Parque Juan Carlos I will be open to the public, but anyone without a ticket will not be able to see any gameplay at the park.

To begin your Pokémon GO Fest 2024: Madrid experience, simply arrive at Parque Juan Carlos I on your selected date and time, and enter the event area at the entrance indicated on your ticket. Trainers who do not have a valid ticket will not be able to see any gameplay at Parque Juan Carlos I.

Yes. Trainers can purchase tickets for multiple days of the City Experience. The Park Experience at Parque Juan Carlos I can only be purchased once per Trainer.

Yes, Trainers can purchase a single-day ticket, which includes both the Park Experience and the City Experience.

Yes, tickets are limited.

No, Pokémon GO Fest 2024: Madrid tickets are personalized, non-transferable, and cannot be exchanged.

All tickets are personalized, which means they include the purchaser’s Trainer Nickname and are automatically linked to the purchaser’s Pokémon GO account. For these reasons, tickets cannot be exchanged or transferred.

No, there are no age-based discounts available at this time.

No, there are no such discounts at this time.

Yes, Parque Juan Carlos I is open to the public, but those without a Pokémon GO Fest 2024: Madrid ticket will not be able to see any gameplay at the park.

Yes, you can only enter through the entrance specified on your ticket. Upon arrival, please go directly to the entrance noted in your confirmation e-mail and on your in-game ticket. After entering the park via your assigned entrance, you are free to explore all event areas.

No, tickets are personalized and cannot be changed, exchanged, or transferred for any reason.

All Trainers under the age of 16 must be accompanied by an adult.

Yes, you can bring your child to Parque Juan Carlos I. But if your child would like to enjoy all that Pokémon GO Fest 2024: Madrid has to offer, they will need a ticket for their own account or they will not be able to see any gameplay at the park.

Yes, you can buy a same-day event ticket until 4:00 p.m. each day or until tickets for that day sell out. If a day has sold out, no additional tickets will be made available on that day.

No, all you have to do is arrive at Parque Juan Carlos I on your chosen day and time and enter via the entrance indicated on your ticket.

There will be information and technical-support booths located within Parque Juan Carlos I where you can get answers to questions, receive registration help, learn about accessibility options, return found items, look for lost items, or learn more about Pokémon GO.

A private lactation area is available on site during Pokémon GO Fest 2024: Madrid. Please visit the nearest information booth for the exact location.

Garbage collection and disposal is everyone’s responsibility. Any and all garbage you accumulate during this event must be properly disposed of in the appropriate garbage receptacles located throughout the park.

All ticket holders can exit and re-enter Parque Juan Carlos I throughout their chosen event day.

Need help? Are you lost? Security guards located throughout Parque Juan Carlos I can provide assistance. If you require additional assistance, please contact a staff member in the park. If there is an emergency, please contact local emergency services at 112.

Pokémon GO Fest 2024: Madrid provides accessibility services, such as accessible entrances and restrooms and power outlets for charging mobility devices. For more information or to utilize our accessibility offerings, please visit any information booth during the event.

Parque Juan Carlos I is accessible, but please be aware that this venue has significant distance between attractions: the full event experience is spread across five kilometers of outdoor, public space. If it rains, there will be mud. Pokémon GO Fest 2024: Madrid does not provide personal care, golf cart rides, or push services of any kind. Accessible portable toilets are available at the end of each row of restrooms throughout the park.

Any Trainers who require insulin or other life-saving medication are allowed to bring their medically necessary materials and medications, provided said medicine has a prescription label bearing the Trainer’s name. Out of ample concern for those who handle the park’s trash, attendees are expected and required to dispose of medical waste and syringes in the proper receptacles located at the event’s medical area. Please do not dispose of these items in any other trash bins at the event. If additional support is required, please check in at the medical area.

Prepackaged food and bottled water are allowed in Parque Juan Carlos I. There will also be food vendors on site.

Free bottle-filling stations are located throughout Parque Juan Carlos I. Please remember to bring your own reusable water bottle.

Pokémon GO Fest 2024: Madrid will have food vendors on site to provide purchasable options that can accommodate a variety of dietary needs. Please visit any information booth for a full list of food vendors.

The event will take place rain or shine, so please dress appropriately. No refunds will be given due to inclement weather. In the case of extreme weather, directions to the nearest shelters will be communicated via email and text.

To apply for press credentials, please reach out to press@nianticlabs.com.

Wireless networks can sometimes struggle under high demand. Moving to a less congested area may help to improve your mobile experience.

If you subscribe to a data plan that does not offer unlimited data, please ensure that you have sufficient data to enjoy the event.

For the best possible gameplay experience at Pokémon GO Fest 2024: Sendai, we recommend attendees purchase a SIM card with coverage provided by Docomo, KDDI, or SoftBank.

Simply giving your device a fresh start can help to improve your wireless experience. Steps such as toggling airplane mode off and on or restarting can give your device an opportunity to re-establish your connection with the network and improve your experience.

Airplane Mode
Android
Go to Settings > Network & Internet or Connections > Airplane Mode
iOS
Go to Settings > Airplane Mode

Restart Device
Android
Press and hold the power button and volume down button > Restart
iOS
Press and hold either volume button and the side button until power-off slider appears> Slide to power off > Hold side button to turn on

5G Networks continue to evolve and offer varying levels of wireless performance. If your gameplay feels sluggish during your Park Experience, please try temporarily disabling 5G by following these steps.

Android
Go to Settings > Connections > Mobile Networks > Network Mode > LTE/3G/2G
iOS
Go to Settings > Cellular > Select Active SIM > Voice & Data > LTE

Enabling Data Roaming can improve your wireless experience for both international Trainers and Trainers local to the United States.

Android
Go to Settings > Connections > Mobile Networks > Data Roaming
iOS
Go to Settings > Cellular > SIM > Data Roaming”